Support

First, make sure the App has your correct location: open Settings → Location and confirm that the city is correct. Next, check the calculation method under Settings → Prayer Times → Calculation Method and choose the option appropriate for your region. If everything looks right and times are still off, write to us with your city, device platform, App version, expected times and displayed times.

Confirm that notifications are enabled for Tevazu in your device's system settings. On Android, also disable battery optimisation for Tevazu so that prayer-time alarms can fire on schedule — some manufacturers (Xiaomi, Huawei, Oppo, Samsung) apply aggressive defaults that delay alarms. On iOS, ensure Focus modes are not silencing the app during prayer times. Test a notification from Settings → Notifications → Test Notification in the App.

The Qibla compass uses your device's magnetometer, which can be affected by nearby metal, magnets (including phone cases with magnetic mounts), electrical wiring and strong electronics. Move away from such interference and follow the on-screen calibration prompt — tracing a figure-eight with the device usually clears it. If the magnetometer is consistently noisy, use the manual Qibla view, which shows the direction on a map relative to your location.

Check your network connection — Quran recitations require an initial download but can then be played offline. Make sure your device has free storage space for the recitation you want to download. If audio plays but is interrupted when you switch apps, confirm that background audio permission is granted (Android) and that the App is not being put to sleep aggressively.

Tevazu Pro subscriptions are managed by Apple or Google, not by Tevazu directly. On iOS, open Settings → [your name] → Subscriptions to view, change or cancel. On Android, open Google Play → Profile → Payments & subscriptions → Subscriptions. Cancellation takes effect at the end of the current billing period, and you keep Pro features until then. We do not see or process payment details.

On iOS, long-press an empty area of the home screen, tap the plus icon, search for "Tevazu" and choose a widget size. On Android, long-press the home screen, choose Widgets, and drag a Tevazu widget into place. Widgets refresh automatically at intervals decided by your operating system; you can force a refresh by opening the App.

Tevazu has no user accounts, so there is no profile to delete. To clear what is stored on your device, open the App and go to Settings → Reset to clear bookmarks, preferences, dhikr counts and your saved location. To clear advertising identifiers, use your device's system settings. To request deletion of any data held by our analytics providers about your install, write to [email protected].